Refund and Cancellation Policy

Your peace of mind on the road

We understand that plans can change, and sometimes you need to adjust your travel arrangements. Here at Sinai Taxi LTD, we want to ensure you have flexibility and clarity regarding cancellations and refunds.

Cancellation Timeframe:

You can cancel your reservation and receive a full refund up to 24 hours before your scheduled pick-up time.

Please note:

This 24-hour window is based on the local time zone of the country where you made the booking.

Certain bookings may have specific cancellation policies that supersede this general policy. Please check the booking confirmation details for any exceptions.

Cancellation Process:

To cancel your reservation, simply contact our customer service.

Late Cancellations and No-Shows:

Cancellations made less than 24 hours before pick-up, or in case of no-shows are non-refundable.

Partial Payments:

The partially paid bookings are non-refundable.

If a refund is applicable according to the cancellation policy, it can take up to 2-10 business days for the refunded amount to be returned to your account once it has been issued. Please note that any processing fees or charges imposed by third-party payment service providers may be non-refundable.

We hope this policy provides you with clear guidelines and peace of mind when booking your ride with us. If you have any questions or need assistance with cancellation, please don`t hesitate to contact our customer support team.

P.S. Remember early planning and communication are key! Canceling your reservation within the timeframe ensures everyone benefits – you get your refund, and the provider can reassign their availability for another customer.